Privacy Policy
Last updated: 16 January 2026
Your Privacy Matters: This privacy policy explains how Simple Window & Light Care collects, uses, and protects your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller: Simple Window & Light Care
Address: 3 The Square, Bakewell, Derbyshire, DE45 1BT, United Kingdom
Email: hello@yardleafcompost.com
We are the data controller responsible for your personal information. If you have any questions about this privacy policy or our data practices, please contact us using the details above.
2. Information We Collect
2.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Contact us: Name, email address, and message content
- Subscribe to our newsletter: Email address and name (optional)
- Participate in community features: Username, email address, and any content you post
- Download guides: Email address (if requested)
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Technical information: IP address, browser type, device type, operating system
- Usage data: Pages visited, time spent on pages, links clicked
- Cookies and tracking: See our Cookie Policy for details
3. Legal Basis for Processing
Under UK GDPR, we must have a legal basis for processing your personal data. We process your data based on:
- Consent: When you consent to receive our newsletter or communications
- Legitimate interests: To improve our website, understand user behaviour, and provide relevant content
- Contractual necessity: To deliver services you request from us
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide customer support
- To send newsletters and educational content (with your consent)
- To improve our website and understand user preferences
- To maintain security and prevent fraud
- To comply with legal obligations
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Email service providers, website hosting, analytics services (all UK-based or with adequate UK GDPR protections)
- Legal requirements: When required by law or to protect our rights
All third-party processors are carefully selected and must comply with UK GDPR requirements.
6. International Data Transfers
We primarily use UK-based service providers. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK GDPR-approved standard contractual clauses
- Adequacy decisions by the UK government
- Binding corporate rules
7. Data Retention
We retain your personal data only as long as necessary:
- Contact enquiries: 2 years after last contact
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months maximum
- Cookie data: As specified in our Cookie Policy
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restriction: Limit how we use your data
- Right to data portability: Receive your data in a structured format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time
To exercise these rights, contact us at hello@yardleafcompost.com. We will respond within one month.
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (SSL/TLS)
- Secure hosting with reputable UK providers
- Regular security assessments
- Limited access to personal data
- Staff training on data protection
10. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Cookies
We use cookies to improve your experience. For detailed information about cookies we use and your choices, please see our Cookie Policy.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. The "Last updated" date at the top indicates when the policy was last revised.
13. Complaints
If you have concerns about our data practices, please contact us first. You also have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
14. Contact Us
For any questions about this privacy policy or our data practices:
Email: hello@yardleafcompost.com
Post: Simple Window & Light Care, 3 The Square, Bakewell, DE45 1BT, United Kingdom
Your Data Protection Rights: You have control over your personal information. You can update, correct, or delete your data at any time by contacting us. We are committed to protecting your privacy and complying with all UK data protection laws.